Refund policy

Return and refund policy

Cancellation period

You may cancel most orders within 14 days of receiving your goods without giving a reason. To cancel, email admin@namlo.co.uk with your order number and a clear statement that you wish to cancel.

Returns

After telling us you wish to cancel, you have 14 days to return the goods to:

Namlo
81 Pinks Hill
Swanley
BR8 8NN
United Kingdom

For non-faulty, unwanted items, you are responsible for the cost of return postage. Please use a tracked service and keep proof of posting. You may handle goods only as you would in a shop; we may make a deduction for any loss in value caused by handling beyond this.

Refunds

Once we receive the returned goods, or evidence that they have been sent back, we will refund the price paid and the cost of standard delivery within 14 days. If you selected a more expensive delivery method, we refund only the cost of our standard delivery option.

Faulty, damaged or incorrect items

If an item is faulty, damaged or incorrect, contact admin@namlo.co.uk before returning it. Namlo will arrange an appropriate remedy and cover reasonable return costs where applicable. Your statutory rights are not affected.